Comments on: Convincing the unconverted, Part 4 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/ Sun, 06 Jul 2008 19:52:30 +0000 http://wordpress.org/?v=2.3.1 By: Does your company support employee blogging? : Community Group Therapy http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1385 Does your company support employee blogging? : Community Group Therapy Sat, 17 Nov 2007 07:36:20 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1385 [...] is to tell you HOW to do things…not just to tell you NOT to do things!!  See the assumptive close for a refresher.  They have genuine concerns about how IP gets shared and how IP is [...] […] is to tell you HOW to do things…not just to tell you NOT to do things!!  See the assumptive close for a refresher.  They have genuine concerns about how IP gets shared and how IP is […]

]]> By: A guide for those that are new to this blog… : Community Group Therapy http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1371 A guide for those that are new to this blog… : Community Group Therapy Sat, 17 Nov 2007 07:19:18 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1371 [...] Part 4: The Assumptive Close [...] […] Part 4: The Assumptive Close […]

]]> By: Is your Baby Ugly? aka - convincing the unconverted on communities…part V : Community Group Therapy http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1366 Is your Baby Ugly? aka - convincing the unconverted on communities…part V : Community Group Therapy Sat, 17 Nov 2007 07:11:35 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1366 [...] Part 4:  Assumptive Close [...] […] Part 4:  Assumptive Close […]

]]> By: Blu-ray / HD DVD antipiracy code… : Community Group Therapy http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1362 Blu-ray / HD DVD antipiracy code… : Community Group Therapy Sat, 17 Nov 2007 07:05:06 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1362 [...] my earlier series starting with convincing the unconverted on community, I wrote in part 4 about the "assumptive close".  In it, I said the following: Users are going to talk [...] […] my earlier series starting with convincing the unconverted on community, I wrote in part 4 about the "assumptive close".  In it, I said the following: Users are going to talk […]

]]> By: "Happy Birthday" Community Group Therapy… : Community Group Therapy http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1346 "Happy Birthday" Community Group Therapy… : Community Group Therapy Sat, 17 Nov 2007 05:57:12 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-1346 [...] Convince the unconverted…part 4 [...] […] Convince the unconverted…part 4 […]

]]> By: Jack Dahlgren http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-25 Jack Dahlgren Mon, 19 Feb 2007 00:35:11 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-25 Sean, I guess my whole problem with the "conversations" thing is that conversations existed a long time before the computer and the telephone. The thing that is different now is that companies (and whoever else) can listen in. Your last comment hits that point pretty well. Listening is key to PARTICIPATING in any conversation. Sean,

I guess my whole problem with the “conversations” thing is that conversations existed a long time before the computer and the telephone. The thing that is different now is that companies (and whoever else) can listen in. Your last comment hits that point pretty well. Listening is key to PARTICIPATING in any conversation.

]]> By: Sean ODriscoll http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-24 Sean ODriscoll Sat, 17 Feb 2007 18:23:53 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-24 Jack/Kip: First, my sincere thanks for participating in this conversation!! Strictly semantically speaking, Jack may be right. I guess my thought in response would be that even in some rare circumstance that you could control the conversation, you shouldn't. And if you do, it will quickly cease being a conversation that anyone is actually listening to. For some reason it reminds me of somthing someone once said that has stuck with me when it comes to communities (or simply being a conversationalist): "listening" is not "waiting for your turn to talk." I like the active participation element implied by this for both parties. Sean Jack/Kip:

First, my sincere thanks for participating in this conversation!!

Strictly semantically speaking, Jack may be right. I guess my thought in response would be that even in some rare circumstance that you could control the conversation, you shouldn’t. And if you do, it will quickly cease being a conversation that anyone is actually listening to.

For some reason it reminds me of somthing someone once said that has stuck with me when it comes to communities (or simply being a conversationalist): “listening” is not “waiting for your turn to talk.” I like the active participation element implied by this for both parties.

Sean

]]> By: Kip Kniskern http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-23 Kip Kniskern Sat, 17 Feb 2007 17:52:53 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-23 Hmm I tend to agree with Sean and not with Jack, in the context of communities around product. The days of controlling what is being said about your product (through aggressive PR, advertiser dollar clout with media companies, stifling dissenting voices from within, etc) are over. And indeed the harder you try to use those old school strong arm tactics, the more foolish you look, and the more harmful to your product you become. Much better to join in the conversation. Defend yourself as appropriate, offer company viewpoints (spin, if you must) on negative feedback, but most of all, listen. Community involvement then becomes a powerful tool in learning whether or not your message is getting through. Congrats on the move to WordPress, too, btw. Interested to hear your reasoning :). Hmm I tend to agree with Sean and not with Jack, in the context of communities around product. The days of controlling what is being said about your product (through aggressive PR, advertiser dollar clout with media companies, stifling dissenting voices from within, etc) are over. And indeed the harder you try to use those old school strong arm tactics, the more foolish you look, and the more harmful to your product you become. Much better to join in the conversation. Defend yourself as appropriate, offer company viewpoints (spin, if you must) on negative feedback, but most of all, listen. Community involvement then becomes a powerful tool in learning whether or not your message is getting through.

Congrats on the move to WordPress, too, btw. Interested to hear your reasoning :).

]]> By: Jack Dahlgren http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-22 Jack Dahlgren Sat, 17 Feb 2007 17:17:28 +0000 http://communitygrouptherapy.com/2007/02/17/convincing-the-unconvinced-part-4/#comment-22 Sean, You write that you "cannot" control the conversation. While this may be true technically- by definition a conversation involves parties other than yourself who would be assumed to have free will but to assert that it is an impossibility does disservice to skilled conversationalists everywhere and detracts from the validity of your point. Absolutism is rarely defensible. Sean,

You write that you “cannot” control the conversation. While this may be true technically- by definition a conversation involves parties other than yourself who would be assumed to have free will but to assert that it is an impossibility does disservice to skilled conversationalists everywhere and detracts from the validity of your point. Absolutism is rarely defensible.

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